Remarks
MLB Thailand reserves the right to consider the confirmation of return. If the returns do not follow the agreements and conditions as above, the company can cancel the returns.
This policy can only apply on online shopping via https://th.mlb-korea.com/. The company does not accept the return from MLB Thailand stores or MLB Thailand counters in department stores.
If you have any questions, please contact customer service E-mail: admin@th.mlb-korea.com
Please identify your order numbers, address, E-mail, and contact number for fast process.
MLB Thailand has the policy to accept products within 14 days according to these issues
1. The products have been damaged during the delivery process
2. The products do not match with the orders ie. wrong color or size
3. MLB Thailand reserves the right not to accept a return due to personal reasons
4. If the product is out of stock, the company will start the refunding process immediately. The refund payment normally takes 7-14 business days after the date that the products have arrived the warehouse and have been checked.
5. Customer service team will verify the item and reserve the rights of replacement/refund according to the company policy
6. Credit card - If you wish to return a product that has been purchased using a credit card. The card-issuing bank will refund the balance onto your card that you used to make the purchase. The lead time of refund depends on the billing cycle of the card-issuing bank. Please contact your bank for any further questions regarding to your refund. MLB cannot contact the card-issuing bank on your behalf due to the privacy policy and violations of law
Step 1: Identify Product Issues
If you encounter any problems after receiving your order and willing to change/return the product, please contact MLB Thailand E-mail: admin@th.mlb-korea.com within 14 days after receiving products
Step 2 : Receive Confirmation Call
1. Staff will verify the order and contact you back to confirm that you are requesting to change/return your order
2. In the case of mismatch between the orders and the products, the products have to be resent with the good condition, unused, unwashed with product tags
3. MLB Thailand will check the products that will be changed. If the products are under the standard, MLB Thailand reserves the right to cancel the return
4. If the product that MLB Thailand will send back is out of stock, the company will refund within 7-14 business days after the day that the products have arrived the warehouse and have been checked
Step 3: Return The Products Via Post Office
1. When sending, please attach the receipts with the products (the products must be unused and unwashed with product tags). The products will be verified by MLB Thailand staff
2. The agent will contact you within a few days to confirm the status of the return
3. If MLB Thailand verifies that the products are not match with the conditions, the company will send the products back to customer
4. The products will be sent back via post within 7-10 business days
