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  • Payment
  • Contact
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  • Returns & Refunds
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How to order?

If you want to buy a product that has several choices of colors, please firstly select the desired product >> the color >> the size >> number of pieces. Then, click "Add to cart". In such a case, you must log in with your own account for the system to recognize your order. If you have never registered on the website before, you can register for free.

How to update my shopping cart?

You can check and modify your "Shopping cart" (i.e. changing size, adding more items, and etc.) Then, click "Update shopping cart".

How long will it take to receive my order?

You will receive your order within 3-5 days. During a peak campaign period, could be up to 7-10 days.

Can I track my order?

Yes! You will receive an order tracking email once the tracking number is updated. Or, you may sign-in on the website and go to 'My account' to check the order status in 'Order History' as well.

Can I change my order once it's confirmed?

Unfortunately, we are unable to make any change any orders once they have been placed.

What if the style or size I want is not available?

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

What should I do if the product is out of stock?

When any product is out of stock, there will be a "Notify Me" button on that product page for customers to enter their email address, then the system will automatically send email to notify customers if the product is back in stock.

Where can I find MLB Store near me?

Go check your nearest store here.

Bangkok Metropolitan Region

  • 2nd Fl. Central World (Beacon)
  • 2nd Fl. Central Lardprao
  • 1st Fl. Central Pinklao
  • 1st Fl. Central Westgate
  • 1st Fl. Central Rama 2
  • 1st Fl. Megabangna (Ikea)
  • 1st Fl. Zpell
  • 1st Fl. Fashion Island (Grand Station)
  • 4th Fl. Central Department Store Central World (Counter)
  • 2nd Fl. Central Department Store Lardprao (Counter)
  • 2nd Fl. Siam Paragon Department Store (Counter)


  • 2nd Fl. Central Phuket Floresta
  • 1st Fl. Central Pattaya Beach
  • 1st Fl. Central Chiangmai
  • 1st Fl. Central Udonthani
  • 1st Fl. Central Khonkaen
  • 1st Fl. Central Hatyai
Can I buy a gift card / gift voucher?

We do not currently sell gift cards/ gift vouchers.


How can I pay?

ท่านสามารถเลือก วิธีการชำระเงินได้หลายวิธี ขึ้นกับความสะดวกสบายและสิทธิพิเศษที่มีให้ท่านในขณะนั้น

  1. Credit/Debit Card (2C2P) – by filling in Name and Last Name on the card, card number, expiry date, CVV code
  2. Internet Banking/ ATM Machines (1-2-3 Service) – by using reference code and pay via Mobile Banking (KBANK, SCB, BBL, KTB, BAY, GSB) or ATM machines (KBANK, SCB, BBL, KTB, BAY)
  3. Counter Services (1-2-3 Service) – by using reference code in printed version and pay at Counter Services (Boonterm, Big C, Pay@Post, Tesco Lotus, Cenpay, TMN)
  4. Atome payment
Can I pay with an overseas card and have my order delivered to a Thailand address?

Yes you can!


How can I contact customer service?

Email us at between 9am - 11pm Thai time Monday to Friday, excluding public holidays


How much is delivery?

Free shipping when purchase minimum 1,000 baht.

How are items delivered?

Packages are delivered by local logistic. You may get a call when it's out for delivery.

Can I ship to an alternate address, including a work address?

Yes, just make sure you fill-in all required informations i.e. name, last name, address and phone number correctly.

Can my order be shipped abroad?

No, we currently only deliver to Thailand.

Can I choose a small gift box? Is there any cost involved?

Yes, you can choose a small gift box for free. There is no cost involved. You can select the gift box option through the shopping cart page. If the selected item can be packed in a small gift box, there will be a message or check box displayed under the product name. Please check the box to choose to receive the small gift box.

Returns & Refunds

Is it free to return my shoes?

Free return only effective for 3 cases.

  1. If you have received the wrong item(s) in your order
  2. If you have received defective/ broken item(s) in your order
  3. If your order is missing during delivery

Read more detail here.
Note: In the case where you have received the correct and complete products according to your order, but you have changed your mind and wish to return or exchange the items, we regret to inform you that we cannot accept returns or exchanges in this situation.

How can I refund my order?

Contact our customer service and let the team proceed.
The refund period could be up to your payment method when placed the order.

How long for the refund period?

Credit Card (2c2p) 7-30 business days
Debit Card 15-45 business days
Bank transfer / Counter Service (123 service) 7-14 business days
Atome Credit 10-15 business days
Atome Debit 30 business days
COD 7-14 business days
Cash 7-14 business days

Note: Refunds will be issued through the payment channel that the customer made a purchase and the refund process will begin counting from the day the warehouse receives and verifies the returned order.


Does Bigball Chunky need to increase its size?

For the Big Ball Chunky shoe model, I recommend measuring your foot size in centimeters. Different brands have different length measurements for each Euro size.

  • If your foot width is normal, I suggest adding an additional 0.5 cm.
  • If you have wide feet, high arches, or a plump foot, I recommend adding an additional 1 cm.
  • Typically, adding 1 cm is recommended for a more comfortable fit.
What is the height of the Bigball Chunky?

The height of the Bigball Chunky is 6 cm. (Outsole & Insole)

Can the logo on the side of the Bigball Chunky shoes be peeled off?

The logo on the side of the shoes is applied using a screen-printing technique, which can potentially peel off if it is scraped or subjected to excessive friction. Therefore, it depends on the usage. However, under normal circumstances, the logo should not peel off on its own when worn regularly.

Is the product authentic?

This MLB website is the official website of MLB Thailand. We are the sole authorized distributor in Thailand, imported by Central Marketing Group, a subsidiary of Central Group. Therefore, our products are 100% authentic.

Is there a shopping bag available?

For the online platform, we do not provide a shopping bag.

If the product is not available on the website, where else can I purchase it?

Customers can purchase the products at any Shop MLB branch or through various online channels such as Line Official, Central Online, LazMall, ShopeeMall. You can also click on this link

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